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IT operations management is one of the hottest topics in the IT field today. Because this is a new topic with the in-depth application of computer information technology, how to carry out effective IT operation and maintenance management, knowledge accumulation and application, this technology has just started.
The enterprise outsources all or part of the functions of the IT department to a professional third-party IT outsourcing company for management, and concentrates on developing the core business of the enterprise. Simply put, when there is insufficient or no internal full-time IT operation and maintenance, the enterprise transfers the enterprise's IT outsourcing service process, including the maintenance of all office hardware, network and peripheral equipment, to the maintenance personnel of the company specializing in IT operation and maintenance. maintain.
(1) IT operation and maintenance work is busy and does not pay attention.
A common phenomenon of IT operation and maintenance service personnel is "too busy to sit still". Every IT operation and maintenance service staff is very busy, solving and dealing with problems among various business departments, like a "firefighter". Despite such a busy business, business people often complain about "can't find people", "problem resolution is too slow" and so on. The work of IT operation and maintenance service personnel has never been recognized by the business department, and the workload is difficult to quantify. As the business support department of the unit, the operation and maintenance department or the information department has a weak voice in the strategic planning and project approval of the information system, let alone the decision-making power. After the project construction is completed, it often involves the management and maintenance of the system. It was too late to find the problem.
(2) The IT system is complex, difficult to maintain, and has high risk and pressure.
With the continuous investment in organizational informatization, the organization's hardware facilities and software systems continue to increase, and the increase in software and hardware equipment increases the complexity of IT operation and maintenance to a certain extent, including various development systems, various application architectures, and different brand manufacturers. Equipment and other equipment need to continuously increase human input, and IT operation and maintenance costs remain high. For units with high business continuity requirements, once the system goes down, the loss will be huge, and the pressure on the operation and maintenance department can be imagined. Due to the lack of systematic asset management in some units, it is difficult for the operation and maintenance department to accurately know how many IT assets the enterprise has, and whether the enterprise needs to purchase new machines also lacks data support. Year-end audit, the entire team worked hard for many days to complete the unit IT asset inventory work
(3) The training of technical personnel is difficult and fluid.
Most of the time, operation and maintenance personnel are doing simple and repetitive work, and it is difficult to get the affirmation of end users. They privately describe themselves as "mediocre" and "poor and busy." They are distracted and have low self-esteem. Team turnover is high. More often than not, someone ends up being a journeyman only to quit because they don't see career prospects or feel underappreciated. The departure of these backbones will cause long-term fluctuations in customer satisfaction and O&M quality.
Shanghai one-stop IT outsourcing service, Shanghai Senior Role Information Technology Co., Ltd. has been focusing on the IT field for many years, and is committed to IT outsourcing, IT operation and maintenance, network maintenance, system integration and other IT outsourcing services. In the past ten years, it has provided IT technical services for hundreds of well-known enterprises and listed companies. Welcome to inquire, we will serve you wholeheartedly...