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IT operation and maintenance outsourcing is to entrust the information construction of an enterprise to a professional IT outsourcing service company. The enterprise outsources all or part of the functions of the IT department to a professional third-party IT outsourcing company for management, and concentrates on developing the core business of the enterprise. Simply put, when there are insufficient or no full-time IT operation and maintenance personnel in the enterprise, the enterprise IT outsourcing service process, including the maintenance of hardware, network, application, and peripherals, is transferred to a company specializing in IT operation and maintenance. Carry out IT maintenance.
IT outsourcing in IT operation and maintenance has become the first choice for many enterprises to choose IT technical support. What does IT outsourcing include?
What does IT outsourcing include? It mainly includes the following aspects:
1. IT Asset Management
IT assets include computer equipment, network equipment, servers and peripheral equipment, which must be registered, IT archives, and standardized management to facilitate the positioning of future operation and maintenance services.
2. Operation and maintenance services
2.1 Desktop support, as the name implies, is the operation and maintenance of commercial terminals, including desktops, notebooks, cloud desktops and other devices, as well as technical support and troubleshooting for the systems and software running on them.
2.2 Maintenance of network, server and cloud, since the core business systems and data of many enterprises are now placed on the server or cloud, how to ensure the healthy, stable and safe operation of these services is an important task;
3. Inspection service
This is a reactive level of service when a customer has a problem and goes home to fix it. Regularly provide inspection services for the customer's network, which can prevent problems before they occur. It belongs to the category of active service. It is usually checked once a month, which will play a very good preventive role;
4. Central control management
All service requests should be managed by a dedicated central control, allowing customers to connect to the corresponding departments of the service provider through unique channels for transparent management;
5. ITSM system
IT outsourcing services have become part of refined management. The service provider must have its own ITSM management system to record the events and work orders of each service in detail for easy query and analysis.
Shanghai one-stop IT outsourcing service, Shanghai Senior Role Information Technology Co., Ltd. has been focusing on the IT field for many years, and is committed to IT outsourcing, IT operation and maintenance, network maintenance, system integration and other IT outsourcing services. In the past ten years, it has provided IT technical services for hundreds of well-known enterprises and listed companies. Welcome to inquire, we will serve you wholeheartedly...